Information

Thank you for shopping at Shopcozy. Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories and, a responsible QA team, which inspects all products before packaging.

If you are not entirely satisfied with your purchase, please contact us at service@shopcozy.com, we will try our best to meet your request.

Fast refund: We will issue a refund to your original payment method within a week.

Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Order cancellation

Your order shall be fully refunded if it is canceled within 12 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 12 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.

Return Policy

-All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order.

-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for the return shipping fee.

Items that do not meet these criteria will not be considered for return.

Purchase not eligible for return

-Finalsale items are not eligible for return.

-Swimwear, underwear, and panties cannot be returned or exchanged.

-Swimwear can only be returned if it is defective/damaged or is a wrong delivery.

-You must email us a picture showing the problem/defect after submitting the return request online.

Contact us

If you have further questions/issues, please contact us at service@shopcozy.com.